Terms of Service

Box Dawgs Moving & Storage (“Box Dawgs”) is a moving and storage business based in Athens, GA. By booking a service with us, you agree to these terms.

We provide moving and storage services to college students and other customers. Service details (pricing, dates, what's included) are confirmed during the booking process at boxdawgs.com/quote.

All prices are quoted in US dollars. Moving work is billed hourly by crew size, with the rate, any minimum hours, and the $1/mile fuel charge shown in your quote before you book; the number in your quote is the number we bill against. A deposit is required to lock in a booking ($50 for moving jobs, $300 for storage reservations) and is fully refundable until 14 days before your scheduled pickup. The remaining balance is invoiced after the work is done. We accept payment by card or bank transfer through our payment processor, Intuit QuickBooks. Box Dawgs never sees or stores your full card details.

For storage plans and moving jobs, you may be asked to keep a payment method on file with Intuit QuickBooks, our payment processor, when you pay your deposit or first invoice. By doing so you authorize us to invoice that payment method for the charges described in your quote and these terms: recurring monthly storage fees, the final balance of a completed move, and any charges you have separately approved in writing (by email or text counts). We will always send an invoice showing the amount before or at the time of the charge, and you can remove a saved payment method at any time through the payment portal or by contacting us. A saved card is stored by Intuit, never by Box Dawgs.

Deposits are refundable up to 14 days before your scheduled pickup. After that, deposits are non-refundable. If you need to reschedule, contact us at quotes@boxdawgs.comas early as possible, we're happy to flex around your schedule when we can.

Items stored with Box Dawgs are held in our secure storage facility, photographed and labeled at intake so you can see exactly what we hold in your customer portal. Storage has a 2-month minimum. Monthly storage fees are due on their invoice date; if an invoice remains unpaid, we may pause deliveries and continued storage of your items until the balance is settled, and items unclaimed more than 60 days after the end of a storage term with an unpaid balance and written notice from us may be treated as abandoned. We are not responsible for damage to items caused by ordinary handling, weather, or items packed by the customer that are not properly secured. Do not store irreplaceable, illegal, perishable, or hazardous items with us.

When you ship packages to a Box Dawgs address, we receive them, photograph them, log them to your account, and store them until your scheduled delivery. Tracking numbers you share with us (or that we detect from shipping emails you have connected) are used only to match arriving packages to your account. We are not responsible for packages a carrier reports delivered that were never received at our facility, but we will always help you chase the carrier.

Box Dawgs' liability for any damaged or lost item is limited to the lesser of the item's fair market value or $100 per item, unless you have purchased separate insurance. We are not liable for indirect, consequential, or incidental damages.

By providing your email address and phone number, you agree to receive transactional communications from us about your booking (confirmations, pickup reminders, delivery updates, balance-due reminders) by email and SMS. You can opt out of SMS at any time by replying STOP to any message. See our Privacy Policy for more on how we handle your information.

You agree to (a) provide accurate contact and pickup information, (b) be available during your pickup and delivery windows or designate a representative who is, and (c) not include illegal, hazardous, or perishable items in your shipment.

We may update these terms from time to time. If we do, we'll update the “Last updated” date above and post the new version on this page.

The Dawg Pack is an optional membership billed monthly through QuickBooks at the rate shown when you join. Members book moves without a reservation deposit and receive priority scheduling. You can cancel anytime in the Box Dawgs app; billing stops with the next cycle, and the month already invoiced remains due. Partial months are not refunded. Membership benefits apply to the member's own account and are not transferable. Box Dawgs may change the membership rate with at least 30 days' notice, effective the following billing cycle.

Questions? Email quotes@boxdawgs.com or text (762) 499-3614. For account and support matters you can also reach the owner directly at henryk@boxdawgs.com.